1. Booking Process
1.1 Finding a Guide
- Travelers can browse through the profiles of verified local guides on the WooConnects platform.
- Each profile includes information about the guide’s expertise, languages spoken, and user reviews.
1.2 Booking a Call
- Once a suitable guide is found, travelers can select an available time slot for a call.
- Calls can be booked as video calls or audio-only, based on traveler preference.
1.3 Confirmation
- Travelers will receive an email confirmation of their booking, including the details of the call.
- A reminder will be sent 24 hours before the scheduled call.
2. Payment and Pricing
2.1 Payment Methods
- WooConnects accepts various payment methods including credit cards, debit cards, and PayPal.
- All payments must be made at the time of booking to secure the appointment with the guide.
2.2 Pricing
- Pricing for each guide’s services is listed on their profile and may vary based on expertise and demand.
- The total cost will be displayed at checkout before payment is made.
3. Cancellation and Rescheduling
3.1 Traveler-Initiated Cancellations
- Travelers can cancel a booking up to 24 hours before the scheduled call time for a full refund.
- Cancellations made within 24 hours of the scheduled call will not be eligible for a refund.
3.2 Rescheduling
- Travelers can reschedule a call up to 12 hours before the scheduled time without any additional charges.
- Rescheduling requests made within 12 hours of the call may not be accommodated, and the booking may be forfeited.
3.3 Guide-Initiated Cancellations
- If a guide needs to cancel a booking, travelers will be notified as soon as possible and offered the option to reschedule or receive a full refund.
- In the rare event that a guide fails to attend a scheduled call without prior notice, travelers will receive a full refund and an additional credit for future use on WooConnects.
4. No-Show Policy
4.1 Traveler No-Show
- If a traveler fails to join the scheduled call without prior cancellation or rescheduling, the booking will be considered a no-show, and no refund will be issued.
4.2 Guide No-Show
- If a guide fails to join the scheduled call, travelers will receive a full refund and an additional credit for future use on WooConnects.
5. Refund Policy
5.1 Eligibility
- Refunds are processed for cancellations made in accordance with the above cancellation policies.
- In the event of a technical issue that prevents the call from occurring, travelers may be eligible for a full or partial refund based on the circumstances.
5.2 Processing
- Refunds will be processed to the original payment method within 5-10 business days.
- Travelers will receive a confirmation email once the refund has been processed.
6. User Responsibilities
6.1 Accurate Information
- Travelers must provide accurate contact information at the time of booking.
- Guides rely on this information to connect with travelers at the scheduled time.
6.2 Respectful Communication
- Travelers are expected to communicate respectfully with guides.
- Any form of harassment or inappropriate behavior will not be tolerated and may result in termination of services without refund.
6.3 Timeliness
- Travelers should join the call promptly at the scheduled time.
- Any delays or issues should be communicated to the guide as soon as possible.
By using WooConnects, travelers agree to abide by this booking policy. Our goal is to ensure a seamless and enjoyable experience for both travelers and guides, fostering meaningful connections and enriching travel experiences.